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Frequently Asked Question
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1. How can we sell so cheap?
A. We have contracts with Sealy and Simmons to buy their factories damaged goods. Occasionally in the shipping process they’ll bump or drag one and it will rub into the plastic. When dealers notice this they send goods back to the factory. Most of our mattresses will have a slight rub mark or scuff, something like that, very minor, very superficial damage. No structural damages, only cosmetic. We then couple that with low overhead and efficient sales techniques to bring you mattress at well below wholesale prices. We have established relationships with Sealy and Simmons to ensure the acquisition of the highest quality mattresses available. We then pass the saving on to you. It's not uncommon for us to sell a $2000 mattress for $400. That's 75% off!
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2. Are the mattresses new?
A. Yes. All mattresses are new. All of our mattresses are in sealed plastic. We will not sell any mattress that has been slept on.
On occasion, we will receive a mattress that is slightly damaged in transit or not in plastic. They may have a cosmetic flaw but no structural damage. Regardless, we inspect every mattress that we receive and they all go through a sanitization process as required by the strict laws of California.
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3. Can I try a mattress out?
A. Yes! As long as we have the model you want in stock we will let you lie on the bed to make sure you feel comfortable and that it is the best bed for you.
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4. Is my mattress returnable in case I don't like it?
A. At these prices, we have to insist on a no refund policy. We advise local customers to come and select the mattress of your choice. If you do find that once you get the mattress home and you have problems sleeping on it because of firmness, we will accept an exchange within 24 hours of your purchase. You will be responsible to return the mattress or pay for delivery/shipping in the original conditions you received the mattress. A standard restocking fee of $100 will also be assessed.
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5. Do the mattresses carry the manufacturer's warranty?
A. We are not an authorized retail dealer so the answer is no. Only dealers can offer warranties. Mattresses generally carry a pro-rated warranty. This means that if one uses say, 50% of their mattress life before the mattress fails, they receive a voucher for 50% off their next purchase and so on...
Let's put this in perspective....
You walk back into the retailer and plop down another $1500 on a "$3000 retail" mattress and you're whistling your way, content, out the store...right? Let's do the math... We sell those "$3000 mattresses" for say $500 in the first place...So for that $4500 you spent at the retailer, we would have given you nine mattresses in the first place. That’s enough mattresses for three lifetimes.
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6. Are your prices negotiable?
A. No, we sell our mattresses at rock bottom prices. We tell people "tell a friend" about us and come buy together and we'll give you a discount for multiple purchases.
We do frequently have specials and package deals that we will advertise on our site. We do give discounts for quantity purchases.
If you are a business such as a hotel or require a large quantity of mattresses, please check our wholesale section of the site.
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7. Do you deliver?
A. Absolutely! Our delivery rates are very fair and we will do our best to get your mattress to you as fast as possible. You can also pick up your purchase at any of our locations.
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8. What makes you different than a mattress discount store?
A. Great question! Most mattress discount stores carry low to mid level quality of a brand name mattress. In essence, they decide the type of mattress you should have.
We are able to locate high quality mattresses from different sources so we can provide you a wide range of mattresses. Our company gives you the opportunity to own a mattress that can cost over $4000 for 75% off.
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9. How do I buy a mattress from you?
A. Simple! Call any of our locations, tell us what you want. If I have it, we meet at one of our convenient locations closest to you.
Be ready to buy. We are able to give you these incredible deals by streamlining the mattress buying process. We pull out the mattress you want, you try it and then we complete the transaction. This saves you time and ultimately money. We ask if you are prepared for purchase and/or to leave a deposit to hold your mattress at your first visit. We are not able to guarantee we will have the same mattress you have selected without a deposit put down.
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10. What does it truly feel like to sleep on a $2800 dollar mattress?
A. I must admit, I never truly appreciated the difference in mattresses until I started this company. I used to buy mattresses second hand or got mattresses from friends that happened to be throwing one away. Now I sleep on a CA King top of the line luxury mattress. Of all the mattresses I tried, this is the one that fit me the best being feathery soft, yet firm. It is truly like sleeping on a cloud. I have never been so comfortable in my life and on top of that, I actually slept about an hour and a half longer uninterrupted than with my old mattress. I would have sold this mattress to anyone for say $575. It would have sold retail complete for about $3000 a mattress last year. For a $575 investment for an environment where you spend a third of your life....I can't stress what a bargain, investment and find you have made in stumbling across Coastal Mattresses.
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Privacy Policy
This privacy notice discloses the privacy practices for (http://www.coastalmattresses.com/).
This privacy notice applies solely to information collected by this web site.
It will notify you of the following:
1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
* See what data we have about you, if any.
* Change/correct any data we have about you.
* Have us delete any data we have about you.
* Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 858-268-2340 or sales@coastalmattresses.com.
Effective Date 05/01/2007 |
